If recording does not work

In short: open “Settings → RecUmi Calls readiness” and complete everything marked “Needed”. Then make a test call.

Step 1. Recording status

In “Settings → Recording status” look at the status. “Working” means all is well. “Needs attention”: open the screen and look at the details and recent events.

Step 2. Readiness

In “RecUmi Calls readiness” turn on the recording service and grant recording and notification permissions. See “How to check that recording works”.

Step 3. Phone specifics

Recording depends on your phone model and Android version. On some phones the system restricts call recording.
Recording of internet calls (messengers) works only on some phones and some messenger versions. We do not promise it for every app.
If a recording exists but is quiet, try switching on the speakerphone during a test call.
If recording stopped after a phone or app update, repeat step 2: permissions may have been reset.

Problem not solved?

Describe the problem to support@recumi.com: your phone model, Android version and what you were doing. The article "Error reports and diagnostics" will tell you what to check.

If recording does not work

Step 1. Recording status

Step 2. Readiness

Step 3. Phone specifics

Problem not solved?

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