Support
RecUmi Calls support
We answer to the point. Email works best: you can describe the phone and the problem right away.
Answers to common questions are in the RecUmi Calls help.
Check first
- “Settings → Recording status”: “Working” means all is well; “Needs attention” — open the details.
- “Settings → RecUmi Calls readiness”: complete everything marked “Needed”.
- Make a test call. If recording stopped after an update, repeat step 2.
More: install and compatibility.
Write to us
Support email: support@recumi.com. Please include:
- phone model and Android version;
- RecUmi Calls version (shown in “RecUmi Calls readiness”);
- which call was not recorded (regular or messenger) and what you did.
The app does not send us error reports automatically, so the description in your email
matters. Please do not send call recordings unless we ask.
Data questions
For privacy and data deletion — privacy@recumi.com and the privacy policy. All company contacts are on the contact page.